Hi, yesterday I bought SDL Trados Freelance 2022 and downloaded it on my computer. However, I didn't get any activation code and I cannot find it under my Licenses. My order number is: 716787. Thank you in advance for your help.
Hello Ramona Günther
In order to have the 2022 license in your account you need to process the license upgrade from 2019 to 2022 as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975
For Freelance licenses like yours it is not necessary to deactivate Studio 2019 before processing the upgrade.
Thank you,
Sorin
Hi Sorin
Thank you for your kind response. The problem is that I cannot upgrade from 2019 to 2022 but only from 2019 to 2021. When I go to licenses, there is no upgrade option for 2022 but only for 2021 and then there is the option to buy the upgrade for 2021, however I bought and downloaded the 2022 version.
Ramona Günther We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00756101 .
Hi Sorin
Thank you very much for you help. I got the activation code and now everything is fine. :-)
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