Hi, yesterday I bought SDL Trados Freelance 2022 and downloaded it on my computer. However, I didn't get any activation code and I cannot find it under my Licenses. My order number is: 716787. Thank you in advance for your help.
Hello Ramona Günther
In order to have the 2022 license in your account you need to process the license upgrade from 2019 to 2022 as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975
For Freelance licenses like yours it is not necessary to deactivate Studio 2019 before processing the upgrade.
Thank you,
Sorin
Hello Ramona Günther
In order to have the 2022 license in your account you need to process the license upgrade from 2019 to 2022 as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975
For Freelance licenses like yours it is not necessary to deactivate Studio 2019 before processing the upgrade.
Thank you,
Sorin
Hi Sorin
Thank you for your kind response. The problem is that I cannot upgrade from 2019 to 2022 but only from 2019 to 2021. When I go to licenses, there is no upgrade option for 2022 but only for 2021 and then there is the option to buy the upgrade for 2021, however I bought and downloaded the 2022 version.
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