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Can't activate Studio using license server

Luis Costa

Hello,

We have a network license and using the licence server activation, but after reinstalling my own computer I can't activate using this method, I always get the message below. I can ping the server and access its shared folders, so there's definitely communication between my computer and the server.

How can I fix this?Screenshot of Trados Studio 2021 Product Activation window with an error dialog box stating 'An error occurred while requesting a license. Click Retry to try again.' with an OK button.

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[edited by: RWS Community AI at 2:11 AM (GMT 0) on 15 Nov 2024]
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  • 0

    Hello  

    Make sure port UDP 5093 is open on your PC and try Workaround 2 from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039553

    If it still doesn`t work let me know the following: 

    1. Which is the exact version of Studio you have installed on your computer - check in Control Panel?

    2. What version of License Manager is installed on the server? 

    3. Does it work for the other users?

    Thank you,

    Sorin
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  • 0 in reply to Sorin Perta

    Here is the full error message: 

    <ErrorMessage>Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started.</ErrorMessage>
    <Exception>
    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ em Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()
    em Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]()
    em Sdl.TranslationStudio.Api.ProjectManagement.Conditions.CurrentProjectCondition.OnServiceContextChanged()
    em Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value)
    em Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition)
    em Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer)
    em Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor)
    em Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
    em Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
    em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService)
    em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
    <InnerException>
    <Type>Sdl.Common.Licensing.Provider.SafeNetRMS.SafeNetRMSLicensingProviderException, Sdl.Common.Licensing.Provider.SafeNetRMS, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <ErrorCode>1</ErrorCode>
    <ProviderErrorCode>210005</ProviderErrorCode>
    <ErrorMessage>Could not connect to license server.</ErrorMessage>
    <HelpLink />
    <Source>Sdl.Common.Licensing.Provider.SafeNetRMS</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ em Sdl.Common.Licensing.Provider.SafeNetRMS.UnifiedAPIProvider.GetFeatures()
    em Sdl.Common.Licensing.Provider.SafeNetRMS.LicensingProvider.GetAvailalbeFeatures()
    em Sdl.Common.Licensing.Provider.SafeNetRMS.LicensingProvider.GetProductLicense()
    em Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetProductLicense()
    em Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentProductLicense()
    em Sdl.ProjectApi.Implementation.Licensing.Perpetual.PerpetualLicense.get_Authorised()
    em Sdl.TranslationStudio.Common.Licencing.LicensingService.get_HasActiveLicense()
    em Sdl.TranslationStudio.Common.Licencing.LicensingService.get_ActiveLicense()
    em Sdl.TranslationStudio.Common.Licencing.LicensingService.IsFeatureActive(String feature)
    em Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.set_CurrentProject(IProject value)
    em Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RestoreCurrentProject()
    em Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.OnStart()
    em Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context)
    em Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]></StackTrace>
    <InnerException>
    <Type>com.sntl.licensing.LicensingException, SentinelLicensing, Version=10.0.0.121, Culture=neutral, PublicKeyToken=dc3af25398b040a3</Type>
    <HelpLink />
    <Source>SentinelLicensing</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ em com.sntl.licensing.ApplicationContext.getInfo(String scope, String query)
    em Sdl.Common.Licensing.Provider.SafeNetRMS.UnifiedAPIProvider.GetFeatures()]]></StackTrace>
    </InnerException>
    </InnerException>
    </Exception>
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  • 0 in reply to Sorin Perta

    Here is the full error message: 

    <ErrorMessage>Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started.</ErrorMessage>
    <Exception>
    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ em Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()
    em Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]()
    em Sdl.TranslationStudio.Api.ProjectManagement.Conditions.CurrentProjectCondition.OnServiceContextChanged()
    em Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value)
    em Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition)
    em Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer)
    em Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor)
    em Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
    em Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
    em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService)
    em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
    <InnerException>
    <Type>Sdl.Common.Licensing.Provider.SafeNetRMS.SafeNetRMSLicensingProviderException, Sdl.Common.Licensing.Provider.SafeNetRMS, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <ErrorCode>1</ErrorCode>
    <ProviderErrorCode>210005</ProviderErrorCode>
    <ErrorMessage>Could not connect to license server.</ErrorMessage>
    <HelpLink />
    <Source>Sdl.Common.Licensing.Provider.SafeNetRMS</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ em Sdl.Common.Licensing.Provider.SafeNetRMS.UnifiedAPIProvider.GetFeatures()
    em Sdl.Common.Licensing.Provider.SafeNetRMS.LicensingProvider.GetAvailalbeFeatures()
    em Sdl.Common.Licensing.Provider.SafeNetRMS.LicensingProvider.GetProductLicense()
    em Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetProductLicense()
    em Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentProductLicense()
    em Sdl.ProjectApi.Implementation.Licensing.Perpetual.PerpetualLicense.get_Authorised()
    em Sdl.TranslationStudio.Common.Licencing.LicensingService.get_HasActiveLicense()
    em Sdl.TranslationStudio.Common.Licencing.LicensingService.get_ActiveLicense()
    em Sdl.TranslationStudio.Common.Licencing.LicensingService.IsFeatureActive(String feature)
    em Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.set_CurrentProject(IProject value)
    em Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RestoreCurrentProject()
    em Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.OnStart()
    em Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context)
    em Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]></StackTrace>
    <InnerException>
    <Type>com.sntl.licensing.LicensingException, SentinelLicensing, Version=10.0.0.121, Culture=neutral, PublicKeyToken=dc3af25398b040a3</Type>
    <HelpLink />
    <Source>SentinelLicensing</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ em com.sntl.licensing.ApplicationContext.getInfo(String scope, String query)
    em Sdl.Common.Licensing.Provider.SafeNetRMS.UnifiedAPIProvider.GetFeatures()]]></StackTrace>
    </InnerException>
    </InnerException>
    </Exception>
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