Tim-Robin Rösler I'm not sure but it looks as though there is some confusion over the version you purchased. I can't help myself with this so have logged this case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00774452 .

Tim-Robin Rösler I'm not sure but it looks as though there is some confusion over the version you purchased. I can't help myself with this so have logged this case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00774452 .

Hi Paul, 

Thanks a lot for your answer!

I think the problem is that I purchased a new license rather than renewing the old one (which can just be done through the support as it seems which is quite annoying).

Also, the system told me that I would get a vendor discount but I still had to pay the full amount.

Hi Paul, 

I am not sure if the answer has been submitted. 

Thanks a lot for your answer! It seems that I purchased a new license rather than renewing the old one. Maybe this will help. 

Thanks!