Translate
I purchased a new license for my subscription and although I had access to two licenses, all of my accesses have been blocked and "my subscription has expired". I don't know what I should do now, I have deadlines and I can't work now.
I purchased a new license for my subscription and although I had access to two licenses, all of my accesses have been blocked and "my subscription has expired". I don't know what I should do now, I have deadlines and I can't work now.
Tim-Robin Rösler I'm not sure but it looks as though there is some confusion over the version you purchased. I can't help myself with this so have logged this case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00774452 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Paul,
I am not sure if the answer has been submitted.
Thanks a lot for your answer! It seems that I purchased a new license rather than renewing the old one. Maybe this will help.
Thanks!
Hi Paul,
I am not sure if the answer has been submitted.
Thanks a lot for your answer! It seems that I purchased a new license rather than renewing the old one. Maybe this will help.
Thanks!