Hello, I had this license on may account and last year (2022) I installed it on my Laptop. Now I wanted to install it on my Desktop and to my surprise the whole license disappeared form my account. So I can't make the activation, even off-line, since I don't have the 'Activation Certificate' for an off-line activation.
Could you please help me find the missing license?
Thank you
Hartmut Duck
Hello Hartmut Duck
The 2019 license has been removed from your account when you upgraded it to 2021 so it can`t be deactivated / activated anymore. This is normal as mentioned in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319
If you want to use Studio 2019 you can do it on the same computer where Studio 2021 is activated as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000013222
Thank you,
Sorin
Actually the problem is that the license data from studio 2021 disappeared from the account and so I can't install it on my Desktop because I don't have access to the activation code nor the activation certificate.
Hello Hartmut Duck
When I checked yesterday your 2021 license was visible. I`ve checked again now and the license is still visible (the one ending in "82e50"). Can you check again please?
Thank you,
Sorin
Hello Sorin
Thanks so much. I've checked it and it was there, so I immediately installed it on my Desktop and it worked. Funny, because 2 days ago the license wasn't visible.
Once again thank you..
Hartmu Duck
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