Hello,
I've been trying to deactivate (or even reset) my SDL Trados Studio 2017 Freelance license for a couple of days, but I always get this error message from the website:
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page
My license was installed on a computer that broke, so I'm in urgent need to install it on my new PC.
Can you please help me with this matter?
Thank you,
Beatrice
Beatrice Radi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776155 .
Beatrice Radi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776155 .
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