Why my license disappear

Today I when I opened a sdlxliff file Trados 2022 starter asked me to enter the activation code. I couldn't find anything in the license page of my account and when I used the one that was sent to me by email it says no license are currently available for the specific activation code. I cannot reset the activation code cuz the feedback website always shows error. My license should expire this September! Please help I have to use trados today

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