Ian Dawson 

Ian Dawson said:

According to previous user posts, I need a support case.

Where did you see that?

In your RWS Account you should be able to see how many of your licences you have activated.  If you've never activated the second one you should have one free.  So just use your activation code in your laptop and you should be good to go.

Hello Paul,

Some details:

Although I have been a constant user of Freelance Plus since the very beginnings of SDL Trados (and now RWS), I have never seen "Freelance Plus" in the "About" window nor more than one licence in my SDL/RWS user account.

Years ago, I pointed this out to SDL Support, and they assured me that my licence was in fact Freelance Plus, despite what I was seeing.

I let this go because 1. I thought this was perfectly normal and 2. my need for a second licence was not all that urgent. (Also, SDL Trados refused to install on my former laptop, but that's another story.)

Now I need the second licence, and my account lists the one licence only, of course already claimed for my workstation.

My activation code for this one licence is not accepted by the second installation.

Others have had the same issue:

 https://community.rws.com/product-groups/trados-portfolio/f/licensing/38510/licence-plus--activation-of-second-licence 

And perhaps of less relevance:

 https://community.rws.com/product-groups/trados-portfolio/f/licensing/45496/can-t-activate-second-license 

To both these posts the answer has been a support case.

 Ian Dawson 

Perhaps a more visual explanation would help you.  This is your account page (all private info hidden).  Every user has a page similar to this:

1. Trados Studio 2022 Freelance Plus.  This is your licence type.  The Studio application probably doesn't say this as you have the Freelance product... the Plus bit just adds the use of an extra activation so isn't relevant to the type of product(Freelance or Professional for example) you have.
2. This tells you how many users you can have.  The one on the left is the standard user, the one on the right is the "Plus" user.  So you can licence two users.
3. This tells you how many of your licences are in use.  You can see they are already both in use.
4. This tells you how many licences you have available.  You have none available as they are both in use.

Now, how can this happen if you say you have not activated the second licence?  At some point Studio lost its connection to the licence (there are several possibilities for why this can happen) and you had to reactivate... on the same computer.  When you did this you will have used the other licence, the Plus one.  So now when you try to activate on a new computer you don't have one available anymore.

Ian Dawson said:

Years ago, I pointed this out to SDL Support, and they assured me that my licence was in fact Freelance Plus, despite what I was seeing.

They were correct.

Ian Dawson said:

Now I need the second licence, and my account lists the one licence only, of course already claimed for my workstation.

As you can see in the screenshot your account lists them both.  The activation code is exactly the same, it just allows more than one activation when you have the Plus licence type.

Ian Dawson said:

To both these posts the answer has been a support case.

Indeed... and had you told us this in your first post then my answer would have been to create a support case for you too.  But all you said was this:

Ian Dawson said:

I need to activate the second licence of my Trados Studio 2022 Freelance Plus (latest version) for my laptop.

So the answer you got was the answer to your question.

Ian Dawson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00777906 .