Deactivation 2019 and activation for upgrade 2022

I'm the administrator for our group of 3 Translators, we upgrade from 2019 - 2022 on Studios.

I was able to deactivate and activate my license, but my coworkers licences are not deactivating.

Could someone help us to deactivate their 2019 studios licences?

Thank you

José Muñoz

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