Am trying to transfer my Trados 2019 to a new laptop and cannot seem to get any desactivation or activation code. I have also tried offline desactivation/activation and nothing seems to happen. Please advise as I am unsure what to do next!

Am trying to transfer my Trados 2019 to a new laptop and cannot seem to get any desactivation or activation code. I have also tried offline desactivation/activation and nothing seems to happen. Please advise as I am unsure what to do next!

Veronique Bergeron We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00780357 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Veronique Bergeron We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00780357 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub