yucel yildirim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00780932 .

What would you advise me to activate when my account is reset?
Because it didn't happen with 2 methods (online and offline)
I will follow your advice.
Because I'm afraid it won't happen again.
Then I will write a support message again, I will read your message about 48 hours and the weekend again.

What would you advise me to activate when my account is reset?
Because it didn't happen with 2 methods (online and offline)
I will follow your advice.
Because I'm afraid it won't happen again.
Then I will write a support message again, I will read your message about 48 hours and the weekend again.

yucel yildirim 

The only advice you have been given is that Lydia raised a support case for you.  You do not have to do anything.  The support team will contact you by email.

then i would be very happy.