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I bought your product. But I can't activate it.
I can't do anything because my reset right has expired 3 times.
Please help me
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[edited by: Trados AI at 1:58 PM (GMT 0) on 4 Mar 2024]
RWS Community
I bought your product. But I can't activate it.
I can't do anything because my reset right has expired 3 times.
Please help me
yucel yildirim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00780932 .
Oana Nagy | QA Engineer | RWS Group
What would you advise me to activate when my account is reset?
Because it didn't happen with 2 methods (online and offline)
I will follow your advice.
Because I'm afraid it won't happen again.
Then I will write a support message again, I will read your message about 48 hours and the weekend again.
The only advice you have been given is that Lydia raised a support case for you. You do not have to do anything. The support team will contact you by email.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
The only advice you have been given is that Lydia raised a support case for you. You do not have to do anything. The support team will contact you by email.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
then i would be very happy.
