Hello ANNIE RAULT 

You have a Freelance Plus license which means that you can have it activated on 2 different computers at the same time. So you can leave it activated on the old one and also activate it on the new one.

Thank you,

Sorin

Hi Sorin,

Thank you for your prompt answer. I will try to be more specific. I have my 2 original licenses installed and running great, 1 on my PC and 1 on my laptop. I purchased the upgrade some time ago, but as you can see on my account, I have not installed it yet, either on my PC or laptop. Now, I bought another desktop computer today (that is a third computer), and I was wondering if I could use one of my upgrade license on this brand new computer? Or should I buy a new license for this third equipment? In other word, in order to use this upgrade license, do I need to uninstall one of my licenses and reinstall it on this new equipment? Thanks, I hope my inquiry is clearer now. Annie

Hi Sorin,

Thank you for your prompt answer. I will try to be more specific. I have my 2 original licenses installed and running great, 1 on my PC and 1 on my laptop. I purchased the upgrade some time ago, but as you can see on my account, I have not installed it yet, either on my PC or laptop. Now, I bought another desktop computer today (that is a third computer), and I was wondering if I could use one of my upgrade license on this brand new computer? Or should I buy a new license for this third equipment? In other word, in order to use this upgrade license, do I need to uninstall one of my licenses and reinstall it on this new equipment? Thanks, I hope my inquiry is clearer now. Annie

Hello ANNIE RAULT 

You can leave the licenses activated on the current computers and process the license upgrade to 2022. On the third computer you can install directly Studio 2022 and activate the new 2022 license.

How to upgrade the license: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319

Thank you,

Sorin

Great, Thanks a lot, I will try and do so. Annie

Hi again Sorin, sorry to bother you but I have an error message when I try to activate the licence with my code, "Invalid product key". Should I do what is indicated in this link? 

https://gateway.sdl.com/CommunityFeedback?flow=studio&q=fl

Or can you maybe help me activate the license? Thanks a lot

Hello ANNIE RAULT 

If you want to activate Studio 2022 then you need to upgrade the license as described in that article. You can skip the step which tells you to deactivate the current 2021 license.

Thank you,

Sorin

Hi Sorin,

I don't understand what needs to be done, the options on the right (on the license page) are for "Offline activation certificate". What is the installation ID? I am afraid I am not following the steps correctly, to do what you are telling me to do.

I will need some more help, thanks and sorry. 

Annie

Hello ANNIE RAULT 

The correct article is: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319

On the licenses page you need to click on Your available upgrades > Upgrade > Process Upgrade. This will generate a new 2022 license code.

Thank you,

Sorin

Thanks Sorin, got it finally!! Sorry for the back and forth. Best, Annie