License error

Question

Good morning, 
 I've been having some problems with my Trados Studio 2022 Starter license which expires on February 2024. I start SDL Trados, I activate it with my email address and my password, and then an error message appears (you can read it below but it's in Italian): it says that my license has been deactivated and I have to activate it. Then, it crashes. If I go in my RWS account it says that my license is activated. Can you please help me? Thanks in advance.

Paul · Answer

Miriam Chiaromonte We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00782801 .

Trados Portfolio > 2. Licensing and Installation

License error