I cannot deactivate my SDL Trados Studio 2019 license.
My old PC has been formatted, so I cannot get the decativation certificat from SDL to deactive offline.
I installed SDL on the new computer, but cannot activate because the SDL in the old PC has not been deactivated.
Please deactivate my license, so that I can activate SDL licence on my new computer.
HYEYOUNG PARK We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00783163 .
HYEYOUNG PARK We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00783163 .
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