Hi,
I was translating on SDL Trados 2019 when the system collapsed. I had to restart the PC, while opening SLD Trados, the tool recognized my licence as a trial one even though I have a normal one. I was asked to insert the licence # but Trados can't activate it and states there is no matching licence for the # entered (data are correct).
Do you have any idea to sort it out.... I was translating 15 minutes ago as usual.
Many thanks
Angélique Ferreira I have moved your post from the community help forum as that is for help in using the community, not help with the products. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00785327 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Angélique Ferreira I have moved your post from the community help forum as that is for help in using the community, not help with the products. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00785327 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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