ERROR WHEN OPENING TRANSLATION PROJECTS

Question

Hi (from Spain), 
 Since a long time every time I try to open a file for translation the above message appears. After that I can't continue the process. When I answer "yes", I go back to the beginning. If I answer no, same story. Does anybody know what's going on and how to solver this? 
 Many thanks.

Paul Tudoran · Accepted Answer

Via a remote session we managed to solve the issue by following the contents of this article: gateway.sdl.com/.../communityknowledge

Paul · Answer

Rafael Lechner 
 ok - can you try a reset as this could just be a problem with the preview pane. To do this just close Trados Studio and then rename this folder: 
 c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\ 
 to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old\ 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped.

Paul · Answer

Rafael Lechner We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00786540 .

Trados Portfolio > 2. Licensing and Installation

ERROR WHEN OPENING TRANSLATION PROJECTS

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