Offline Deactivation - Installation ID required, where can I access this?

Question

Hi SDL Trados Support, 
 I am moving Trados from my old laptop to a new one, so my first step is to Deactivate my licence from my old computer. I have followed the Wizard for Online Deactivation and the below message is displayed. I have a strong internet connection. 
 To bypass this, I am asked to Deactivate Offline. I have followed the steps for this via My Licenses in my RWS Account, until I reach the screen below asking me for my Installation ID. Since I activated my product back in 2017, I no longer have this Installation ID. Please can you show my where this Installation is available, as I cannot locate it in my RWS SDL account.

Thanks! John

Paul · Answer

John Dawber We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00795456 .

Paul Filkin | RWS

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Offline Deactivation - Installation ID required, where can I access this?