I have some problem (error) with Trados program.

Question

Hi. I am Hyolim cho. I have some problem with Trados license. 
 
 I bought Trados license 2022 this year. 
 A week ago, I bought new computer(laptop). 
 
 So, I deactivated previous license and uninstall previous Trados. 
 But in the SDL homepage, my license isn't active, so I contact an agent and get my license reset. 
 
 But, when I enter my license number( xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx ) on Trados program, the error message appears. 
 And now my license isn't available too. 
 
 So, I want you to reset my license again and tell my why I have error when I enter my license on Trados program. 
 If it's possible, I want an agent chat. 
 Thaks.

Ana-Loredana Gabur · Answer

효림 조 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796234 .

Trados Portfolio > 2. Licensing and Installation

I have some problem (error) with Trados program.