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Error message: cannot validate SDL plugin Studio 2019 - HELP!

Helen Shannon

Hi, when trying to open Studio 2019 today (after turning on my computer again after a standard shutdown), I received the following error message: Cannot validate sdl plugin. Initially the plugin specified Editor and Folding Filters after this text.

I started by following the steps here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0030092

...with no luck. Tried the steps here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 and https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669 (repair, resetting to default state, changing all folders to _old), and no luck. The plugin error message changed each time. I them changed the PLUGIN folder to _old as instructed by another gateway link, and I can finally open the file, but all options for editing are greyed out, I can't work on the file, I have no pinned boxes (messages, comments, memory, etc.). I tried with another file, and received a 'system out of memory exception' thrown. I really hope you can help as I am in the middle of a huge task and have spent hours trying to resolve this when I should be editing 14k due tomorrow.

Thank you so much for your help.
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  • 0 in reply to Ana-Maria Matefi

    This was one of the previous ones that I saved: 

    Cannot validate SDL plug-in: Sdl.TranslationStudio.Editor.FoldingFilters.Actions.RefreshFiltersAction, Sdl.TranslationStudio.Editor, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 : C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\Sdl.TranslationStudio.Editor.dll

    This is the latest one:

    <SDLErrorDetails time="08/05/2023 19:51:50">
    <ErrorMessage>Exception of type 'System.OutOfMemoryException' was thrown.</ErrorMessage>
    <Exception>
    <Type>System.OutOfMemoryException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147024882</HResult>
    <StackTrace><![CDATA[ at System.Text.StringBuilder.ToString()
    at System.IO.StreamReader.ReadToEnd()
    at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.BeginParsing()
    at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseNext()
    at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext()
    at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext()
    at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse()
    at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
    at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
    at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
    at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
    at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
    at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
    at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.8.3007</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LENNY\helen</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LENNY</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8102168 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>

    (apologies if you didn't need all of it).
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  • 0 in reply to Helen Shannon

    Please see if this article can help you:

    gateway.sdl.com/.../communityknowledge

    Ana-Maria Matefi | RWS Group

    _____
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Ana-Maria Matefi

    Hi,

    Thanks, I've had a look. The option to export is greyed out and in any case Studio is throwing up error messages for all files (including small files) - initially ones like this "Cannot validate SDL plug-in: Sdl.TranslationStudio.Editor.FoldingFilters.Actions.RefreshFiltersAction, Sdl.TranslationStudio.Editor, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 : C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\Sdl.TranslationStudio.Editor.dll", which is where it all started. These messages only changed when I renamed the plugin folder _old. The more I try to fix this the more varied the messages!

    Hope you can help, Helen
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  • 0 in reply to Helen Shannon

    At this point, the best will be to open a case with the technical team, so they can verify the installation. The Case number: 00796622. We do prioritize customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community.

    Ana-Maria Matefi | RWS Group

    _____
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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