Hello Helen Shannon ,

Can you please send me a screenshot with the exact error message you have?

Best regards,

Ana-Maria Matefi

Thank you Ana-Maria, this is the latest one. Since I made the plugin folders old, I have this message and one about Concordance search. And when file opens it looks like this:

As you can see, all options are greyed out, and whilst I can type in the file I can't update anything (segment status for example).

Thanks in advance, Helen

Can you click on the floppy disk in the bottom left corner when the error message appears?

This will allow you to save the error details. Once you have that can you post them here?

This was one of the previous ones that I saved: 

Cannot validate SDL plug-in: Sdl.TranslationStudio.Editor.FoldingFilters.Actions.RefreshFiltersAction, Sdl.TranslationStudio.Editor, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 : C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\Sdl.TranslationStudio.Editor.dll

This is the latest one:

<SDLErrorDetails time="08/05/2023 19:51:50">
<ErrorMessage>Exception of type 'System.OutOfMemoryException' was thrown.</ErrorMessage>
<Exception>
<Type>System.OutOfMemoryException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>mscorlib</Source>
<HResult>-2147024882</HResult>
<StackTrace><![CDATA[ at System.Text.StringBuilder.ToString()
at System.IO.StreamReader.ReadToEnd()
at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.BeginParsing()
at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseNext()
at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext()
at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext()
at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse()
at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.8.3007</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>LENNY\helen</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>LENNY</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>8102168 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

(apologies if you didn't need all of it).

This was one of the previous ones that I saved: 

Cannot validate SDL plug-in: Sdl.TranslationStudio.Editor.FoldingFilters.Actions.RefreshFiltersAction, Sdl.TranslationStudio.Editor, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 : C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\Sdl.TranslationStudio.Editor.dll

This is the latest one:

<SDLErrorDetails time="08/05/2023 19:51:50">
<ErrorMessage>Exception of type 'System.OutOfMemoryException' was thrown.</ErrorMessage>
<Exception>
<Type>System.OutOfMemoryException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>mscorlib</Source>
<HResult>-2147024882</HResult>
<StackTrace><![CDATA[ at System.Text.StringBuilder.ToString()
at System.IO.StreamReader.ReadToEnd()
at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.BeginParsing()
at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseNext()
at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext()
at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext()
at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse()
at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.8.3007</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>LENNY\helen</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>LENNY</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>8102168 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

(apologies if you didn't need all of it).

Please see if this article can help you:

gateway.sdl.com/.../communityknowledge

Hi,

Thanks, I've had a look. The option to export is greyed out and in any case Studio is throwing up error messages for all files (including small files) - initially ones like this "Cannot validate SDL plug-in: Sdl.TranslationStudio.Editor.FoldingFilters.Actions.RefreshFiltersAction, Sdl.TranslationStudio.Editor, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 : C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\Sdl.TranslationStudio.Editor.dll", which is where it all started. These messages only changed when I renamed the plugin folder _old. The more I try to fix this the more varied the messages!

Hope you can help, Helen

At this point, the best will be to open a case with the technical team, so they can verify the installation. The Case number: 00796622. We do prioritize customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community.

Thanks so much for your support!