Can't deactivate my license in onilne.

Question

Dear manager of this community, 
 
 I just re-installed my Trados and find I can't use my license key, because it is "in-use" 
 It seems my license key is still activating "removed" previous version of Trados. 
 
 The two buttons - Can't deactivate online? &ndash; Deactivate offline / Reset License &ndash; both are not working. 
 
 " 
 An error has occurred 
 An email has been sent to support to inform them of the error. 
 Please try reloading / refreshing this page. 
 " 
 This is the error page I can find. 
 
 Please reset my license key so I can use it on my new Trados. 
 Thank you.

Paul · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00797635 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

Can't deactivate my license in onilne.

An error has occurred