Hello. I have purchased the upgrade from the 2017 to the 2022 version. I clicked on the Upgrade button but received a message saying:
"An error has occurred
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page.
OOS homepage"
Can anybody help (whilst waiting for support as the automatic message says) please?
Maria Rosaria Venosa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00797779 .
Maria Rosaria Venosa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00797779 .
ok. thanks. I will be waiting.
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