Hello,
I am trying to deactivate my license offline and I am getting the following message:

Can you help me?
I need it ASAP, please.
Best regards,
Generated Image Alt-Text
[edited by: Trados AI at 2:05 PM (GMT 0) on 4 Mar 2024]

Hello,
I am trying to deactivate my license offline and I am getting the following message:

Can you help me?
I need it ASAP, please.
Best regards,

Iago Medeiros We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00797901 .
Iago Medeiros We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00797901 .