Dear Support,
I need help to deactivate my license so I can transfer my Studio 2019 from my old Windows 7 to my new PC with Windows 11. I tried deactivating online which didn't work. Then I requested offline deactivation but I keep getting an error message. I would greatly appreciate if you could assist me through the process.
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SDL Trados Studio 2019 Freelance Plus
Many thanks
Erika C Nagy
Erika Csilla Nagy We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00798911 .
Elisa Maxim| RWS Group
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