Dominik May We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00799970 .

Dominik May We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00799970 .

Paul, I would like to get a reply on this issue as well. I see my 12-month subscription has recently expired, and I can't seem to be able to renew it. 

Have there been any changes since last year regarding subscritopn types?

Thank you.

ANA ELISA IGEL 

For the benefit of anyone else thinking about adding their request onto this thread.  You need to create your own post for us to be able to convert your request into a support ticket.  I see you also did this so I moved it to the correct forum and actioned it .

Thank you!