Upon launching Language Cloud on the browser, I get the message saying "Your subscription is blocked - Payment error".
Could anyone explain to me what I have to do to fix this issue?
Many thanks and best regards,
Ana Igel
ANA ELISA IGEL I moved your post from the technical documentation forum to here. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00799971 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Paul,
Thank you for your reply. \
Following up on this thread, I renewed my 12-month Trados subscrition with RWS. Still, I keep getting the message that my account is blocked even after getting the purchase confirmation email. Is there anything I am missing here?
The subscription has been restored. Could you please confirm that you are now able to log in and activate the subscription?
Kind regards,
Elisa
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa,
Everything looks fine now. Thank you for your support.
Kind regards,
Ana Elisa Igel
Hi Elisa,
Everything looks fine now. Thank you for your support.
Kind regards,
Ana Elisa Igel
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