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Help! I had to take my PC to a technical service and reinstall due to a virus and now I am unable to connect my Trados license. Can you please help?
RWS Community
Help! I had to take my PC to a technical service and reinstall due to a virus and now I am unable to connect my Trados license. Can you please help?
Scheherezade Surià López We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800020 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Scheherezade Surià López We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800020 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you. Every time I try to deactivate on the trados page, it crashes. It is very frustrating :(
The message I get when I type the license code, in Spanish, is this one: 
It's SDL Trados Studio 2015 Freelance, by the way.
