I own SDL Trados Studio 2017 Freelance Plus with 2 licences. However, when I log in my Licences now, I see that there is only 1 licence.
What has happened? Can't I install Trados in my second laptop now?
What I see now is: Users 1/1* In Use1/1* Available0* *Extra Activations
Thanks.
Hello Kyriaki Spanou
If you only have Studio activated on one computer please try to reset one of the activations from your RWS account as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616
Then try to activate your license on the second computer. If the normal activation doesn`t work please try to activate it offline: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383
Thank you,
Sorin
Kyriaki Spanou Hi! Please note that Trados Freelance Plus is a single license with two activations, not two separate licenses. The issue occurs because you have already activated on two PCs (or changed PC without resetting the license beforehand). We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800188 .
Elisa Maxim| RWS Group
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Thank you, Elisa, for your answer. Yes, I had Trados installed in a laptop that crashed.
Thanks a lot for your efforts!
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