I am attempting to download Trados on a new laptop, so I need to deactivate the licence on my old laptop. What I have tried so far:
- Deactivating online via Help > Product activation. Here I get the following error message:

- Deactivating offline via my RWS account. I then get the following error message:

Thank you in advance for your advice!
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[edited by: Trados AI at 2:06 PM (GMT 0) on 4 Mar 2024]

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