Unable to deactivate license online or offline

Question

Hi there, 
 I've recently changed computers and have used my spare activation to install Studio on my new computer, but when I try to deactivate online on the old computer, I get the error message: Deactivation failed. Error [202] lock info is not matching. 
 Then, when I try to "Generate Deactivation Authorization Ticket" to deactivate offline, I get: " An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request " 
 This brings me here, as I haven't got a support agreement. Please could you help?

Elisa Maxim · Answer

Michael Scott We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800614 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to deactivate license online or offline