Vickram Raj Malhotra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00803667 .

Vickram Raj Malhotra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00803667 .

Hello,

Still I am unable to open the application.

Please rectify the issue. This is highly critical.

Hello Vickram Raj Malhotra 

The RWS engineer who picked up the support case proposed a remote session but you didn`t reply. 

Please check your email and reply to the support case so he can help.

Thank you,

Sorin