Vickram Raj Malhotra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00803667 .

Hello,

Still I am unable to open the application.

Please rectify the issue. This is highly critical.

Hello Vickram Raj Malhotra 

The RWS engineer who picked up the support case proposed a remote session but you didn`t reply. 

Please check your email and reply to the support case so he can help.

Thank you,

Sorin

Hello Vickram Raj Malhotra 

The RWS engineer who picked up the support case proposed a remote session but you didn`t reply. 

Please check your email and reply to the support case so he can help.

Thank you,

Sorin