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I have Trados Studio 2017 installed on a laptop which hard disk crashed and was replaced. I'm trying to 'free' my licences to install Trados on another laptop, but receiving error. How can I proceed with this?
RWS Community
I have Trados Studio 2017 installed on a laptop which hard disk crashed and was replaced. I'm trying to 'free' my licences to install Trados on another laptop, but receiving error. How can I proceed with this?
Joanna Tkacz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00804243 .
Paul Filkin | RWS
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Thank you! Really appreciate your help.