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Unable to receive a license on Windows TS

Nancy Matis

Hello,


We are in the process of modifying our IT infrastructure.


Currently, we have a "Network SN" type license that we share between several Windows 10 clients from a license server.
We've decided to set up a Windows TS server for some of our users.

When we try to retrieve the license from a TS session, we get this error message: "This application can only be activated using a license server when Remote Desktop Service is installed".
Then, the license server doesn't seem to be communicating with the TS session.

My question is, is my license type compatible with the Windows TS system?
And if so, how do I go about receiving my license in a TS session?

Thank you in advance for any answers,
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  • 0 in reply to Sorin Perta

    Hello Sorin,

    Tank you for your answer and your help.

     

    In the order :

    • Can you ping the license server from the terminal server? : Yes

     

    • Is port UDP 5093 open on the terminal server? : Yes

     

    • If yes, what happens when you click on Activate > Alternative activation options > Use a license server > type your license server name > click "Activate"? 
      • « No network licensing server avaible on hot NM_DC »

     

    • Which is the exact version of Studio installed on the TS? : « Trados Studio 2022 – 17.0.6.14902 »

     

    • Which is the exact version of License Manager installed on the license server? : « WlmAdmin Version 9.2.1.0011 »

    Thank you
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