I have a freelance subscription which I got a few months ago. However, at random intervals I get logged out of Studio even though I am using the same laptop.
I have to click on Subscription and Activate again which normally lets me back in.
However, I have lost saved work as a result which is extremely annoying and unsatisfactory.
I'd be very grateful if anyone knows how to fix this.
Many thanks.
Hanora Boyle We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00806044 .
Elisa Maxim| RWS Group
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