Trados 2022 SR1 activation - licence issue

Question

Hello, I have downloaded and installed the new service release for Trados 2022 SR1; I am asked to activate the licence, and to do so I should deactivate it from Trados 2021, but I am unable to do so - the following error message appears : 
 "Revocation is not allowed for an expired license" 
 However, my license is perpetual, and still active, as indicated in the Account section on the website. 
 How can I activate this license on the new Trados 2022? Should I reset the licence? 
 Thanks

Sorin Perta · Answer

martina zerbinati We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00808650 .

Trados Portfolio > 2. Licensing and Installation

Trados 2022 SR1 activation - licence issue