Hello, I have downloaded and installed the new service release for Trados 2022 SR1; I am asked to activate the licence, and to do so I should deactivate it from Trados 2021, but I am unable to do so - the following error message appears :
"Revocation is not allowed for an expired license"
However, my license is perpetual, and still active, as indicated in the Account section on the website.
How can I activate this license on the new Trados 2022? Should I reset the licence?
Thanks
martina zerbinati We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00808650 .
martina zerbinati We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00808650 .
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