Today I downloaded the new service pack for Trados Studio 2022, after which I was able to open the program without any problems. Shortly afterwards I wanted to install some plug-ins and got the error message. I think I accidentally installed a plugin twice.
Then I deleted the "Plugins" folder, as suggested in the community as one solution. Now I no longer get the error message, but I can open Studio 2022 at all the same.
Could you helb me?
Try a reset. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\
to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped.
Paul Filkin | RWS
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Thank you, Paul, for your suggestion! Unfortunately, it didn't work: although a new folder was created, it only contains one file called "logs". Trados still cannot be opened. If you have another idea, I would be happy.
please double check the folder you renamed. This should not contain a folder called logs at all. I have seen users in the past not renaming the correct folder, but one similar because they mistakenly believe it must be the same one.
If you can’t see it please pay special attention to the link I provided on how to see the hidden holders on your computer.
Otherwise please provide a screenshot of this folder location with logs in it.
Paul Filkin | RWS
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Hi Paul, thanks for your quick reply. It seems to me that I found the right folder, because I already had the "hidden elements" option marked. I send you some screenshots of the situation, the first one is the log text from one of the log files
is the log text I can see in the various log files
It seems to me that I found the right folder, because I already had the "hidden elements" option marked.
ok... so now click on the link, copy it and paste it in full into your reply:
I'm going to guess it's this:
c:\Users\[yourusername]\AppData\Local\Trados\Trados Studio\
And not the one I asked you to rename here:
c:\Users\[yourusername]\AppData\Roaming\Trados\Trados Studio\
Paul Filkin | RWS
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Hi Paul, I'm sorry to waste your time so many times! This is the link you asked me for:
C:\Users\Ulla\AppData\Roaming\Trados\Trados Studio
Please make sure you are showing the hidden folders because this should not contain only logs. It should contain this:
If it does then please delate this folder:
C:\Users\Ulla\AppData\Roaming\Trados\Trados Studio
Then retart Studio and see if this improves your situation?
If it doesn't please try running a repair installation via add/remove programmes.
https://gateway.sdl.com/apex/communityknowledge?articleName=000001414
Then restart Studio and see if this works.
If it doesn't let me know and I'll engage tech support.
Paul Filkin | RWS
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You've done the courses and still need to go a little further, or still not clear?
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Indeed, the old one which I renamed "old" contains everything I see in your list. The new one which was created after the restart of Studio contains the "logs" file, nothing else
Ursula Hopster ok - I'll create a ticket for this one so that technical support can help you sort this out. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00808847 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
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Thank you so much! I will let you know
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