Bruno Ramos We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00809866 .

Dear Elisa,

Thank you very much. I am looking forward to receiving your indications.

Best regards,

Bruno Ramos

Incidentally, I would like to take this opportunity to ask you the following question:

Until the crash of my computer I have been working with my license on 2 computers (1 laptop and 1 desktop). But on my RWS account area I see now that only 1 user is available/alowed for my license. I would think there would be 2 users available. Is this perhaps due to a licence not being deactivated? Can you also help me with his issue, or do I need to make a new support case for that purpose?

Thanks in advance,

Bruno Ramos

Dear Elisa,

I see that the Sentiment score in my last message to you appears to be not so good. That is not due to my intentions, as I have never worked with this system of acknowledgment and I am afraid I have no control on it. In any case I would have made a great smile sentiment label of it. I am also seeing now that the sentiment label in this very message changes as I progress in its redaction.

Anyway and for the record, I want to state that I am very pleased with your help in this issue.

Best regards,

Bruno Ramos