My portable died before I was able to return the key, I created an offline deactivation authorization but trados in the new computer does not recognize my original activation code - what is Installation ID to activate offline?
Up to date I have been using trados on 2 different computers, and one is still activated and in full use. I need to get the portable working with trados again
Andrea Cravinho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00810810 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Andrea Cravinho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00810810 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
How can I get a support contract? I have tried to request a quote but cannot submit...
A support case has been submitted for you. Please check your inbox for updates on its status. Licensing and installation support is free of charge. For a support contract you would need to purchase the latest Trados version (Trados 2022).
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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