Dear Elisa Maxim, since your answer to my complaint I have not had any contact yet. You did log a support case: what will happen next?

Best regards

Rainer Louis Schamberger

Hi Rainer, I am dealing with your case (00811011) . I suggested a manual installation as per the article : https://gateway.sdl.com/apex/communityknowledge?articleName=000013220  . and if this is not resolving the issue, I will be happy to have a remote session with your to see how we can resolve the problem. The email address we have on your account is rainerpg@alice.it  . Is this the correct one or you are using a different one?

Thank you!

Best regards,

Virgil 

Hi Rainer, I am dealing with your case (00811011) . I suggested a manual installation as per the article : https://gateway.sdl.com/apex/communityknowledge?articleName=000013220  . and if this is not resolving the issue, I will be happy to have a remote session with your to see how we can resolve the problem. The email address we have on your account is rainerpg@alice.it  . Is this the correct one or you are using a different one?

Thank you!

Best regards,

Virgil