Rainer Louis Schamberger We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811011 .

Dear Elisa Maxim, since your answer to my complaint I have not had any contact yet. You did log a support case: what will happen next?

Best regards

Rainer Louis Schamberger

Hi Rainer, I am dealing with your case (00811011) . I suggested a manual installation as per the article : https://gateway.sdl.com/apex/communityknowledge?articleName=000013220  . and if this is not resolving the issue, I will be happy to have a remote session with your to see how we can resolve the problem. The email address we have on your account is rainerpg@alice.it  . Is this the correct one or you are using a different one?

Thank you!

Best regards,

Virgil 

Hi Virgil, tomorrow I willl try your suggestion. I'll come back to you if this does'nt work. The e-mail address rainerpg@alice.i is the right one. For an eventual remote session i'd suggest AnyDesk. Thanks for the meantime.

Best regards, Rainer

Hi Virgil, the manual installation did work. The actual version is 16.2.12.9338. Is this the most recent? Thanks for your help.

Rainer

Hello Rainer Louis Schamberger 

Yes, that`s the most recent version for Studio 2021.

Thank you,

Sorin

Hi, Sorin,

thank you for this information. Thank again to all of you.

Rainer