I installed an update from Trados Studio (DeepL plugin) and now I cannot open it any more. If I double click on the Trados Studio icon, I can see the starting window for a second:
But then it dissappears nothing happens. The programme does not start. I already tried to repair it, but that does not work.
Can you please help me? How can I make it work again?
Thank you.
Hi Katja Kluge
Please also do a reset (Workaround 2) and let us know how it goes: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414
Also please make sure the Deepl plugin version is compatible with your Trados version.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Hi Elisa,
Thanks a lot. I tried, but the problem still exists. I can see the starting screen for a second only. Then it closes and nothing else happens.
The Plugin worked fine until yesterday.
Do you have any other ideas?
If the plugin is the only thing you did differently then removing it should help. Please double check you deleted these folders?
%APPDATA%\Trados\Trados Studio\17\Plugins
%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins
c:\ProgramData\Trados\Trados Studio\17\Plugins
Don't put anything back, just close Studio, delete those folders, restart Studio. To get to these folders just copy/paste into here:
Does Studio restart now?
Paul Filkin | RWS Group
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Dear Paul,
Thank you very much. Deleting these 2 folders did the trick! It is working again :)
I was not aware, that there are 3 folder for the plugins.
You saved my day!
Thanks again and have a nice weekend!
Dear Paul,
Thank you very much. Deleting these 2 folders did the trick! It is working again :)
I was not aware, that there are 3 folder for the plugins.
You saved my day!
Thanks again and have a nice weekend!
Excellent... so now you can download and install the correct DeepL plugin for the version of Trados Studio you have. But it would be advisable to do this via the integrated appstore in Studio to avoid the possibility of still taking the wrong one.
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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