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Studio 2021 does not open

Katrin Pougin

I receive a failure message: Failed to add window command bar extensions

Unable to open the type "Sdl.Desktop.IntegrationApi.Interfaces.lPluginLoggerFactory" in der Assembly "Sdl.Desktop.IntegrationApi, Version= 16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888"

I renamed the files in: C:\Users\%USERNAME%]\AppData\Roaming\SDL\SDL Trados Studio\Studio 16 

and then can see the first standard opening windows "First installation of SDL Trados Studio" and the next 2 steps, but then again the app will not open but the failure message appears.

Thanks for your help

 Katrin

P.S.: Fortunately I have the 2019 installation still running, but this is really annoying. With my last question (at least a year ago), I received assistence from an employee. Did RWS cancel this possibility and provide only paid assistence now???
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  • +2

     

    Katrin Pougin said:
    Did RWS cancel this possibility and provide only paid assistence now???

    There has never been free support as an official channel for anything other than licensing & installation.  We still have licensing & installation support and you're in the right place for it.  But perhaps do a proper clean up first as this is what the support team will probably do.

    Clean install... try the following.

    1. Uninstall Studio
    2. Uninstall MultiTerm

    Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

    c:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\
    c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2021\
    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio16\
    c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm16\
    c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\16\
    c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\Studio16\
    c:\Users\%username%\AppData\Local\SDL\SDL MultiTerm\MultiTerm16\
    c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\16\
    c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
    c:\Users\%username%\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm16\
    c:\Users\%username%\Documents\Studio 2021\Project Templates\
    c:\Users\%username%\Documents\Studio 2021\Projects\projects.xml

    I think that's about it for a clean install. Then reinstall.

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Paul

    Thank you so much, Paul, this procedure did the trick. ( I had twice a chat with some employee, but if this forum works the same and resolves the problems as fast as you did, I don't have any objections. 

    Thanks again

    Katrin
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  • +1 in reply to Katrin Pougin

     

    Excellent, glad to hear it.  If you do get a good reply please can you mark the answer as verified?  It helps others find the right answer when looking for similar problems.  I did it for you in this thread so no need to go and do it now :-)

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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