Translate
Hello,
I would like to deactivate my license on my old computer (which crashed and which I can't use anymore) in order to activate it on my new computer.
How should I proceed?
By advance, thank you !
RWS Community
Hello,
I would like to deactivate my license on my old computer (which crashed and which I can't use anymore) in order to activate it on my new computer.
How should I proceed?
By advance, thank you !
Hi,
I have exactly the same problem.
Please send me my Support Case ID.
Thank you!
Hi Birgit,
The staff at RWS can only generate one Support Case per thread so this is why you need to start a new thread.
Click the +New button top right of your screen
This will open a form where you can create your own thread. First fill in a title, click Enter then in the box that opens under your title, ask for help resetting your license and someone will contact you from RWS Support. This may take some time so...
In the meantime, here's a link to a page that includes how to reset (deactivate) your Studio license yourself, on your RWS Account page, it's quite easy:
Hope this helps,
All the best,
Ali 
Hi Birgit,
The staff at RWS can only generate one Support Case per thread so this is why you need to start a new thread.
Click the +New button top right of your screen
This will open a form where you can create your own thread. First fill in a title, click Enter then in the box that opens under your title, ask for help resetting your license and someone will contact you from RWS Support. This may take some time so...
In the meantime, here's a link to a page that includes how to reset (deactivate) your Studio license yourself, on your RWS Account page, it's quite easy:
Hope this helps,
All the best,
Ali
Thank you, Ali. I've created a new thread. Best wishes, Birgit
Hi Birgit,
You're very welcome!
Ali 