Céline Molnar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812726 .

Hi,

I have exactly the same problem.

Please send me my Support Case ID.

Thank you!

Birgit Althof 

Hi Birgit,

The staff at RWS can only generate one Support Case per thread so this is why you need to start a new thread.

Click the +New button top right of your screen

This will open a form where you can create your own thread. First fill in a title, click Enter then in the box that opens under your title, ask for help resetting your license and someone will contact you from RWS Support. This may take some time so...

In the meantime, here's a link to a page that includes how to reset (deactivate) your Studio license yourself, on your RWS Account page, it's quite easy:

Reset Single User licenses

Hope this helps,

All the best,

Ali

Thank you, Ali. I've created a new thread. Best wishes, Birgit

Hi Birgit,

You're very welcome!

Ali