Unable to reinstall Trados 2019 in new laptop

Good morning, my laptop broke, now when I want to install my Trados Licence I get a message that says:"in use" and of course I am not using my Trados 2019 licence, since I do have a licence.  And it does not allow me to download the software to the new laptop.

I need your help.

Also, I need to know the price of upgrading it to 2022 version.

Appreciate your answer.

Yours truly,

Patricia Verdaguer

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