After latest Studio update (not Windows update), Studio has become very unstable - ntdll file seems to be the issue.

I'm working with Studio 2022. After the latest update to SR1 - 17.1.6.16252, My system has become incredibly unstable. It started with the not being able to start up at all, and I had to go through with uninstalling all of the plugins until it worked again. Now, at least once ever 20 minutes or so, the app crashes with no warning/report. This is incredibly annoying. If I don't save after every segment confirmation, then I will lose some work every time it then needs to start up.

Here is the windows log for the latest crash.

- <System>
  <Provider Name="Application Error" Guid="{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}" />
  <EventID>1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2023-08-18T08:37:50.2543317Z" />
  <EventRecordID>1578</EventRecordID>
  <Correlation />
  <Execution ProcessID="19532" ThreadID="17152" />
  <Channel>Application</Channel>
  <Computer>NerdOmen</Computer>
  <Security UserID="S-1-5-21-4116697091-2312452247-445879113-1001" />
  </System>
- <EventData>
  <Data Name="AppName">SDLTradosStudio.exe</Data>
  <Data Name="AppVersion">17.1.6.16252</Data>
  <Data Name="AppTimeStamp">a17575eb</Data>
  <Data Name="ModuleName">ntdll.dll</Data>
  <Data Name="ModuleVersion">10.0.23521.1000</Data>
  <Data Name="ModuleTimeStamp">36349846</Data>
  <Data Name="ExceptionCode">c0000374</Data>
  <Data Name="FaultingOffset">000ecb9f</Data>
  <Data Name="ProcessId">0x1810</Data>
  <Data Name="ProcessCreationTime">0x1d9d1ac73289153</Data>
  <Data Name="AppPath">C:\Program Files (x86)\Trados\Trados Studio\Studio17\SDLTradosStudio.exe</Data>
  <Data Name="ModulePath">C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
  <Data Name="IntegratorReportId">xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx</Data>
  <Data Name="PackageFullName" />
  <Data Name="PackageRelativeAppId" />
  </EventData>
  </Event>
It seems that the more that I update Studio, the more unusable it becomes.
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  • I have already tried all of this. Also with the DISM, Check Health, tried moving the ntdll file to the Wow64 folder fix, windows is up to date. I've also already uninstalled and reinstalled Studio. It "kind of" runs now, but it still throws odd errors, including this one. I get the "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index" error sometimes when trying to verify a WS package. I have now also gotten the "RWSTrados 2011 SR1 Server installation: Fails Pretranslation phase with Error type: Exception of LanguagePlatformException: Object Reference not set to an instance of an object" error as well. I have to keep shutting down Studio (when it's not crashing) averaging on once per hour. Or else it won't save, won't verify or just hangs.

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